customer care.

SHIPPING

Thank you for shopping with us at By Boehm, we want our items to get to your hands in the best way possible.

See below for our shipping information - 

 

AUSTRALIA

Australia Provider: Australia Post

All Australia orders are a flat rate of $9.95 via Australia Post!

All Australian orders over $200 receive free postage.

Orders are dispatched from By Boehm within 2-3 business days of order received. Handmade collections may take up to 1-2 weeks before dispatch. 

orders are not processed on weekends or Australian public holidays

Yes we deliver INTERNATIONALLY

International Provider: Australia Post

International orders over $200 receive free shipping

International orders under $200 will require a flat rate of $24.95 AUD

orders are not processed on weekends or Australian public holidays

Customs processing times are unfortunately out of our control & any fees required to pay with be responsibility of the consumer.

 

By Boehm is not responsible for lost, stolen or damaged packages delayed in transit

When placing an order you are accepting all our shipping terms, domestically and internationally.

The shipping costs are non refundable

All international packages may be subject to customs duties & taxes

All taxes & customs charges are not included in our shipping costs and are at full responsibility of the customer

You can always check your local customs website for more information

 

RETURNS

Must be made within 30 days of order

By Boehm will accept returns within 30-40 business days of the order.

Any returns must be received in their original condition, all labels and original tags must be attached along with the tracking details emailed through

Any extra shipping costs regarding returns are at the customers expense

If item is faulty contact: tessa@boehmintimates.com to assist you further

If item is not received within 30-40 days of order - no return will be accepted

By Boehm is not responsible for any lost or stolen packages